Help us improve our guest experience.
At the St. Augustine Lighthouse & Maritime Museum we are continuously striving to improve our guest experience. Recently, we have partnered with leadership expert Matt Heller, author of The Myth of Employee Burnout: What it is. Why it happens. What to do about it.
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More About Matt Heller
Matt Heller has spent 25 years in the amusement/theme park industry, working for organizations of all sizes from Canobie Lake Park, Valleyfair, and Universal Orlando. He currently works as a trainer and consultant in the tourism industry to help leaders across the world make sure they are getting the most out of themselves and their teams.
As a trainer and facilitator, Matt has developed a proven track record for being able to relate to any audience and give them solid tools they can use immediately. His engaging presentations not only captivate the learner's attention, but also encourage them to get involved and participate.
In 2013, Matt released his first book, The Myth of Employee Burnout. In it, he describes his quest to find out why employees start off strong but eventually lose motivation. The book includes strategies for leaders to keep employees engaged and motivated throughout the entire "employee lifecycle."
Inc. Magazine named Heller to their Top 100 Leadership Speakers in 2014.